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Writer's pictureMark Fauver

Athenahealth review – Features and Drawbacks



About Athenahealth EMR:


The first software of AthenahealthEMR was launched in 1997 by Jonathan Bush and Todd Park, in the United States of America. Athena EMR came into the industry as a result of mergers and acquisitions. It was the first company to openly advocate using the cloud to reduce paper usage and to openly challenge the US government’s stringent rules aimed at discouraging the use of cloud-based electronic systems (EHR). By 2015. Therefore, the software established itself as the best EHR software, with hospitals as large as Beth Israel Deaconess Medical Center (BIDMC) in Boston employing it.

Athena Billing System is suitable for small and medium-sized clinics, as well as business as large as hospitals. However, Its areas of expertise include cloud-based electronic health records, revenue cycles, patient engagements, and care coordination. Therefore, The software has in-built support features and templates for practices including OBGYN, cardiology, primary care, orthopedics, and member-centric organizations.


Review of Athenahealth by doctors:


Athenahealth EMR System has an impressive score of 4 over 5 stars in the reviews on Software Finder. More than 80% of users have rated the software with 5 stars.


Advantages


  • The users have praised the medical billing software of Athenahealth EMR. The Athena Billing System is user friendly and highly cohesive with the back-team identifying issues and making suggestions to improve returns.

  • The team makes the users feel heard and eagerly provides timely real-time solutions.

  • The users who shifted to Athenahealth EMR from another EHR described the process as extremely easy and smooth. No data was lost and the transition had no hassles. The customer support team also provided assistance in the very early stages of set ups to ensure no mistakes are made and the administration staff is well trained.

  • The apps are available on mobile, tabs, laptops and PCs alike. This increases mobility and ease in filling forms.

  • The patient history automatically available on the Athenahealth EMR’s electronic health records regarding their prior treatments increases the scope of the practice.

  • Many users have claimed that the promise by Athenahealth EMR to increase productivity is true and they realised more gains and activities within a short period of installation.

  • The software is free of glitches as well as there are very frequent and automatic updates.

Disadvantages


  • The billing software of Athenahealth EMR is not as robust as its other features.

  • The transferring of ongoing billing transactions is tiresome and costly.

  • The pricing of the software is a bit on the higher side and is difficult to afford for the smaller businesses.

Overall, in reviews, the users are extremely content with the value of money they invested in Athenahealth EMR.


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